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8px;border-radius:10px;background:#ede4f4;color:#5c2d91;font-size:11px;font-weight:600}.mail-ticket-pill svg{width:12px;height:12px}.mail-attachment-strip{margin-top:16px;padding:12px 14px;border:1px solid var(--mail-border);border-radius:6px;background:var(--mail-rail-bg)}.mail-attachment-heading{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--mail-text-soft);margin-bottom:8px;text-transform:uppercase;letter-spacing:.04em}.mail-attachment-list{display:flex;flex-wrap:wrap;gap:8px}.mail-attachment-chip{display:inline-flex;align-items:center;gap:6px;padding:4px;border:1px solid var(--mail-border);border-radius:4px;background:var(--white);color:var(--mail-text);font-size:12.5px;max-width:360px;transition:border-color .15s ease,background .15s ease}.mail-attachment-chip:hover:not(.expired){border-color:var(--mail-accent);background:var(--mail-accent-softer)}.mail-attachment-chip.expired{background:#f7f7f7;color:var(--mail-text-fade)}.mail-attachment-main,.mail-attachment-download{border:0;background:transparent;color:inherit;font:inherit}.mail-attachment-main{display:inline-flex;align-items:center;gap:8px;min-width:0;padding:6px 8px;cursor:pointer}.mail-attachment-download{width:30px;height:30px;display:inline-flex;align-items:center;justify-content:center;border-radius:4px;cursor:pointer}.mail-attachment-download:hover:not(:disabled){background:var(--mail-accent-soft);color:var(--mail-accent)}.mail-attachment-download:disabled{cursor:not-allowed;opacity:.45}.mail-attachment-chip svg{color:var(--mail-accent);flex-shrink:0}.mail-attachment-main>span{display:flex;flex-direction:column;min-width:0}.mail-attachment-chip strong{font-size:12.5px;font-weight:500;color:var(--mail-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mail-attachment-chip em{font-style:normal;font-size:11px;color:var(--mail-text-fade)}.mail-attachment-expired{margin-right:6px;padding:2px 6px;border-radius:999px;background:#f3e7e7;color:#9f1d1d;font-size:10px;font-weight:700;text-transform:uppercase}.mail-attachment-note{margin-top:8px;color:var(--mail-text-fade);font-size:12px}.mail-message-body{margin:20px 0 0;padding:0;min-height:200px;color:var(--mail-text);font-family:var(--mail-font);font-size:14px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;background:transparent;border:0}.mail-quick-reply{margin-top:24px;padding-top:20px;border-top:1px solid var(--mail-border);display:flex;gap:8px;flex-wrap:wrap}.mail-quick-reply-btn{height:36px;padding:0 18px;border:1px solid var(--mail-border);background:var(--white);color:var(--mail-text);font-family:var(--mail-font);font-size:13px;font-weight:500;border-radius:4px;display:inline-flex;align-items:center;gap:6px;box-shadow:none;transition:border-color .15s ease,color .15s ease,background .15s ease}.mail-quick-reply-btn:hover:not(:disabled){border-color:var(--mail-accent);color:var(--mail-accent);background:var(--mail-accent-softer);box-shadow:none}.mail-quick-reply-btn svg{color:var(--mail-text-soft)}.mail-quick-reply-btn:hover:not(:disabled) svg{color:var(--mail-accent)}.mail-reading-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:40px 24px;color:var(--mail-text-soft);text-align:center}.mail-reading-empty-icon{width:88px;height:88px;border-radius:50%;background:var(--mail-accent-softer);display:flex;align-items:center;justify-content:center;color:var(--mail-accent);margin-bottom:6px}.mail-reading-empty-icon svg{width:40px;height:40px;stroke-width:1.5}.mail-reading-empty h4{margin:0;font-family:var(--mail-font);font-size:16px;font-weight:600;color:var(--mail-text)}.mail-reading-empty p{margin:0;font-size:13px;color:var(--mail-text-soft)}.mail-preview-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:190;display:flex;align-items:center;justify-content:center;padding:28px;background:#00000080;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);animation:mail-fade-in .18s ease}.mail-preview-modal{width:min(980px,96vw);height:min(760px,92vh);display:flex;flex-direction:column;overflow:hidden;border-radius:8px;background:var(--white);box-shadow:0 24px 80px #0f172a52}.mail-preview-head{min-height:64px;padding:12px 16px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-bottom:1px solid var(--mail-border);background:var(--mail-rail-bg)}.mail-preview-head>div:first-child{min-width:0;display:flex;flex-direction:column;gap:3px}.mail-preview-head strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;color:var(--mail-text)}.mail-preview-head span{font-size:12px;color:var(--mail-text-fade)}.mail-preview-actions{display:flex;align-items:center;gap:8px;flex-shrink:0}.mail-preview-head .mail-compose-close{background:var(--white);border:1px solid var(--mail-border);color:var(--mail-text)}.mail-preview-head .mail-compose-close:hover{background:var(--mail-accent-softer);color:var(--mail-accent)}.mail-preview-stage{flex:1;min-height:0;display:flex;align-items:center;justify-content:center;background:#f5f7fb}.mail-preview-stage img{max-width:100%;max-height:100%;object-fit:contain}.mail-preview-stage iframe{width:100%;height:100%;border:0;background:#fff}.mail-preview-empty{display:flex;flex-direction:column;align-items:center;gap:12px;padding:28px;color:var(--mail-text-soft);text-align:center}.mail-preview-empty svg{width:42px;height:42px;color:var(--mail-accent)}.mail-compose-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:180;display:flex;justify-content:flex-end;align-items:stretch;background:#00000059;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);animation:mail-fade-in .18s ease}@keyframes mail-fade-in{0%{opacity:0}to{opacity:1}}.mail-compose-drawer{width:min(720px,100%);height:100%;display:flex;flex-direction:column;background:var(--white);box-shadow:var(--mail-shadow-lg);overflow:hidden;font-family:var(--mail-font);animation:mail-slide-in .22s cubic-bezier(.22,.61,.36,1)}@keyframes mail-slide-in{0%{transform:translate(40px);opacity:.5}to{transform:translate(0);opacity:1}}.mail-compose-head{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:14px 20px;background:var(--mail-accent);color:#fff;flex-shrink:0}.mail-compose-title{display:flex;align-items:center;gap:10px}.mail-compose-title svg{color:#ffffffe6}.mail-compose-head h4{margin:0;font-family:var(--mail-font);font-size:15px;font-weight:600;color:#fff}.mail-compose-close{width:32px;height:32px;padding:0;background:transparent;color:#fff;border:0;border-radius:4px;display:inline-flex;align-items:center;justify-content:center;box-shadow:none;transition:background .15s ease}.mail-compose-close:hover{background:#ffffff26;box-shadow:none}.mail-compose-fields{padding:4px 20px 0;flex-shrink:0}.mail-compose-row{display:grid;grid-template-columns:70px 1fr auto;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--mail-border-soft)}.mail-compose-row label{margin:0;font-family:var(--mail-font);font-size:12.5px;font-weight:500;color:var(--mail-text-soft);flex-direction:row;align-items:center;text-transform:uppercase;letter-spacing:.05em}.mail-compose-row input{height:32px;padding:0 8px;border:0;border-radius:4px;background:transparent;color:var(--mail-text);font-family:var(--mail-font);font-size:13.5px;transition:background .15s ease,box-shadow .15s ease}.mail-compose-row input:focus{background:var(--mail-accent-softer);box-shadow:none}.email-ac{position:relative;min-width:0}.email-ac input{width:100%}.email-ac-menu{position:absolute;top:calc(100% + 2px);left:0;right:0;z-index:70;margin:0;padding:4px;list-style:none;background:#fff;border:1px solid var(--mail-border);border-radius:8px;box-shadow:var(--mail-shadow-lg);max-height:240px;overflow-y:auto}.email-ac-item{display:flex;flex-direction:column;gap:1px;padding:6px 10px;border-radius:6px;cursor:pointer}.email-ac-item.active{background:var(--mail-accent-softer)}.email-ac-name{font-size:13px;font-weight:600;color:var(--mail-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.email-ac-email{font-size:12px;color:var(--mail-text-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-mail-received{margin-bottom:14px;border:1px solid var(--mail-border);border-radius:10px;overflow:hidden}.ticket-mail-received-head{padding:8px 12px;font-size:12.5px;font-weight:600;color:var(--mail-text-soft);background:var(--mail-rail-bg);border-bottom:1px solid var(--mail-border)}.ticket-mail-received-item{padding:10px 12px;border-bottom:1px solid var(--mail-border-soft)}.ticket-mail-received-item:last-child{border-bottom:0}.ticket-mail-received-meta{display:flex;justify-content:space-between;gap:10px;font-size:13px;color:var(--mail-text)}.ticket-mail-received-meta span{color:var(--mail-text-fade);font-size:12px;white-space:nowrap}.ticket-mail-received-subject{font-size:13px;font-weight:600;color:var(--mail-text);margin-top:2px}.ticket-mail-received-preview{font-size:12.5px;color:var(--mail-text-fade);margin-top:2px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-mail-received-actions{display:flex;gap:8px;margin-top:8px}.mail-compose-toggles{display:flex;gap:4px}.mail-toggle-btn{height:26px;padding:0 10px;background:transparent;color:var(--mail-text-soft);border:1px solid transparent;border-radius:4px;font-family:var(--mail-font);font-size:11.5px;font-weight:600;letter-spacing:.04em;box-shadow:none;text-transform:uppercase;transition:background .12s ease,color .12s ease}.mail-toggle-btn:hover:not(:disabled){background:var(--mail-border-soft);color:var(--mail-text);box-shadow:none}.mail-toggle-btn.active{background:var(--mail-accent-soft);color:var(--mail-accent)}.mail-compose-body{flex:1;min-height:0;padding:12px 20px;display:flex}.mail-compose-body textarea{flex:1;width:100%;border:1px solid var(--mail-border);border-radius:6px;padding:14px 16px;font-family:var(--mail-font);font-size:13.5px;line-height:1.6;color:var(--mail-text);resize:none;min-height:200px;transition:border-color .15s ease,box-shadow .15s ease}.mail-compose-body textarea:focus{border-color:var(--mail-accent);box-shadow:0 0 0 1px var(--mail-accent)}.mail-compose-body.dragging{position:relative}.mail-compose-body.dragging textarea{border-color:var(--mail-accent);border-style:dashed;background:var(--mail-accent-softer);box-shadow:0 0 0 1px var(--mail-accent)}.mail-compose-body .rte-shell{flex:1;display:flex;flex-direction:column;min-height:0}.mail-compose-body.dragging .rte-shell .rte-editor{border-color:var(--mail-accent);background:var(--mail-accent-softer);box-shadow:0 0 0 1px var(--mail-accent)}.rte-shell{display:flex;flex-direction:column;border:1px solid var(--mail-border, #d7dde5);border-radius:6px;background:#fff;overflow:hidden;width:100%}.rte-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:2px;padding:6px 8px;background:#f7f9fb;border-bottom:1px solid var(--mail-border, #d7dde5)}.rte-btn{display:inline-flex;align-items:center;justify-content:center;gap:2px;min-width:30px;height:30px;padding:0 6px;background:transparent;border:1px solid transparent;border-radius:4px;color:#374151;cursor:pointer;transition:background .12s ease,border-color .12s ease}.rte-btn:hover{background:#e5edf5;border-color:#cbd5e1}.rte-btn:active,.rte-btn[aria-expanded=true]{background:#d8e5f2;border-color:#93b4d4}.rte-btn.active{background:#cfe0f0;border-color:#6ea1cf;color:#0b3a6b;box-shadow:inset 0 0 0 1px #6ea1cf}.rte-btn.active:hover{background:#bcd3e9}.rte-caret{font-size:9px;line-height:1;margin-left:1px;color:#6b7280}.rte-divider{width:1px;height:20px;margin:0 4px;background:#d1d5db}.rte-menu-wrap{position:relative}.rte-menu{position:absolute;top:calc(100% + 4px);left:0;z-index:20;background:#fff;border:1px solid #d1d5db;border-radius:6px;box-shadow:0 8px 20px #0f172a24;padding:10px 12px;min-width:200px}.rte-menu-title{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:#6b7280;margin-bottom:6px;font-weight:600}.rte-swatches{display:grid;grid-template-columns:repeat(7,22px);gap:6px}.rte-swatch{width:22px;height:22px;border-radius:4px;border:1px solid transparent;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;font-size:11px;color:#6b7280;padding:0}.rte-swatch:hover{outline:2px solid #0078d4;outline-offset:1px}.rte-size-list{display:flex;flex-direction:column;gap:2px;max-height:260px;overflow-y:auto;min-width:90px}.rte-size-item{text-align:left;background:transparent;border:0;padding:4px 10px;border-radius:4px;color:#1f2937;cursor:pointer;line-height:1.2}.rte-size-item:hover{background:#eef3f8}.rte-btn-wide{padding:0 8px;min-width:0;gap:4px}.rte-btn-text{font-size:13px;line-height:1;color:inherit}.rte-menu-fonts{min-width:260px;padding:8px 6px}.rte-font-list{display:flex;flex-direction:column;gap:1px;max-height:320px;overflow-y:auto;padding:2px 0}.rte-font-item{text-align:left;background:transparent;border:0;padding:6px 12px;border-radius:4px;color:#1f2937;cursor:pointer;font-size:15px;line-height:1.25;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rte-font-item:hover{background:#eef3f8}.rte-editor{flex:1;padding:14px 16px;font-family:var(--mail-font, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif);font-size:14px;line-height:1.6;color:var(--mail-text, #1f2937);outline:none;overflow-y:auto;word-wrap:break-word;overflow-wrap:anywhere}.rte-editor:empty:before{content:attr(data-placeholder);color:#94a3b8;pointer-events:none}.rte-editor :is(p,div){margin:0 0 .4em}.rte-editor ul,.rte-editor ol{margin:0 0 .5em 1.2em;padding:0}.rte-editor blockquote{margin:.4em 0 .4em .4em;padding-left:.9em;border-left:3px solid #d1d5db;color:#4b5563}.rte-editor a{color:#0078d4}.ticket-mail-editor{width:100%;margin-top:4px}.ticket-mail-editor .rte-shell{width:100%}.mail-compose-drawer--inline{width:100%;max-width:760px;margin:0 auto;height:auto;border:1px solid var(--mail-border, #d7dde5);border-radius:6px;box-shadow:var(--mail-shadow, 0 6px 18px rgba(15, 23, 42, .06));animation:none}.mail-compose-drawer--inline .mail-compose-body{flex:initial;min-height:280px}.mail-compose-drawer--inline .mail-compose-foot{flex-wrap:wrap;row-gap:8px}.mail-compose-drawer--inline .mail-compose-extras{display:flex;flex-wrap:wrap;gap:14px;padding:8px 20px 0;font-size:13px;color:var(--mail-text)}.mail-compose-drawer--inline .mail-compose-extras label{display:inline-flex;align-items:center;gap:6px;cursor:pointer}.mail-compose-drawer--inline .mail-compose-signature-preview{margin:6px 20px 0;padding:10px 12px;border:1px solid var(--mail-border-soft, #e1e6ec);border-radius:4px;background:#f7f9fb;font-size:12.5px;color:var(--mail-text);white-space:pre-wrap}.mail-compose-drawer--inline .mail-compose-from{font-size:13px;color:var(--mail-text-soft)}.mail-message-body-plain{white-space:pre-wrap;overflow-wrap:anywhere}.mail-html-iframe{display:block;width:100%;margin:20px 0 0;background:transparent}.mail-compose-attachments{padding:10px 20px 0;display:flex;flex-direction:column;gap:8px;flex-shrink:0;max-height:180px;overflow-y:auto}.mail-compose-attachments-head{display:flex;align-items:center;gap:6px;font-family:var(--mail-font);font-size:11.5px;font-weight:600;color:var(--mail-text-soft);text-transform:uppercase;letter-spacing:.05em}.mail-compose-attachments-head svg{color:var(--mail-accent)}.mail-compose-attachments-head em{font-style:normal;font-weight:500;color:var(--mail-text-fade);text-transform:none;letter-spacing:0}.mail-compose-attachments-list{display:flex;flex-wrap:wrap;gap:8px}.mail-compose-attachment-chip{display:inline-flex;align-items:center;gap:8px;padding:8px 8px 8px 12px;border:1px solid var(--mail-border);border-radius:6px;background:var(--white);color:var(--mail-text);font-size:12.5px;max-width:280px;transition:border-color .15s ease,background .15s ease}.mail-compose-attachment-chip:hover{border-color:var(--mail-accent);background:var(--mail-accent-softer)}.mail-compose-attachment-chip>svg{color:var(--mail-accent);flex-shrink:0}.mail-compose-attachment-info{display:flex;flex-direction:column;min-width:0;gap:1px}.mail-compose-attachment-info strong{font-size:12.5px;font-weight:500;color:var(--mail-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:180px}.mail-compose-attachment-info em{font-style:normal;font-size:11px;color:var(--mail-text-fade)}.mail-compose-attachment-remove{width:22px;height:22px;padding:0;background:transparent;color:var(--mail-text-fade);border:0;border-radius:4px;display:inline-flex;align-items:center;justify-content:center;box-shadow:none;transition:background .12s ease,color .12s ease;flex-shrink:0}.mail-compose-attachment-remove:hover{background:#fff1f2;color:var(--rose-600);box-shadow:none}.mail-compose-attachment-remove 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